Develop the skills to become a better, more confident and more effective version of yourself.

Gain New Skills and Achieve Your Goals with THINK.

Develop Leadership + Communication skills with THINK

Services

COURSES

7 Sacred Teachings - Guiding Principles for Leadership

This 8-part series is tailored for leaders aiming to foster collaboration by embracing Indigenous values through the 7 Sacred Teachings. Each session will offer guidance on applying these teachings as foundational principles in leadership.

What you will learn:

The meaning of the 7 Sacred Teachings.

How these teachings apply to leadership attributes.

The importance of leading with humility.

Effective strategies for overcoming communication barriers.

How to be an accountable leader and inspire personal accountability.

Your Emotional Intelligence strengths and weaknesses.

For further information about this course and its next delivery date, contact mbcustomercontact@gmail.com

Building Better Supervisors

Building Better Supervisors is designed for individuals who have either recently taken on supervisory roles or are being considered for such positions, and it also acts as an excellent refresher for experienced supervisors. Participants will gain insight into the qualities of an effective coach and the methods for guiding employees to achieve optimal performance. Additionally, they will learn how to set performance benchmarks and provide the necessary support to ensure employees understand expectations clearly.

What you will learn:

A defined process for coaching employees to peak performance.

The ability to draw on the diversity among team members to enhance results.

Tools and methods to solve workplace problems.

Strategies to support employees through the phases of change.

Approaches for enhancing employee engagement.

Increased productivity through the use of various task management techniques.

Building Better Leaders

The Building Better Leaders training program aims to cultivate innovative, efficient, and motivating business leadership. This course explores the influence of essential leadership skills and behaviors on employees, customers, and organizational outcomes. Discover how to leverage leadership behavior to foster trust and start shaping your leadership vision to motivate others.

What you will learn:

The tools to illustrate the benefits of effective delegation to employees, leaders and your company.

An understanding of the drivers of employee engagement and strategies for increasing it.

Approaches for cascading organizational goals and translating them into individual performance expectations.

Tools to assess your effectiveness as a leader and identify behaviours you want to develop.

New practices to manage your tasks and set your priorities.

Managing the Employee Experience

The primary goal of performance management is to enhance and boost employee effectiveness. It involves an ongoing process where leaders and team members collaborate to plan, monitor, and assess work objectives or goals, as well as their overall impact on the organization.

What you will learn:

How to create a healthy work environment.

Engaging and supporting employees.

Empowering coaching and feedback.

Achieving success through employee enablement.

Building trust through effective communication.

The Mindful Manager - strategies to improve self management, scheduling and the power of delegation.

For further information about this course and its next delivery date, contact mbcustomercontact@gmail.com

Building Leaders for the New Future of Work

Train the Trainer

Are your trainers meeting the expected outcomes? Adults have distinct learning expectations. This course delves into the basics of adult learning to enhance your comprehension of designing training programs that enable adult learners to succeed and improve their training abilities.

What you will learn:

Describe the principles of Adult Learning.

Explain the importance of using Adult Learning Theories when delivering training.

Describe the characteristics of adult learners.

Identify Kolb’s Learning Styles.

List the characteristics of VAK learning styles.

Explain how to incorporate learning styles into your training program.

Describe the qualities of effective trainers.

Identify your training style.

Complete a training action plan to incorporate adult learning and learning styles theory into your training program.

For further information about this course and its next delivery date, contact mbcustomercontact@gmail.com

Leadership Skills for CS Managers

The purpose of this course is to introduce and reinforce the concept of leadership. We will explore different leadership models and theories that will help you understand the behaviours of effective leaders. You will have the opportunity to rate your strengths as a leader, and identify opportunities to increase your leadership effectiveness. In addition, we will explore effective communication, giving feedback, on the job coaching, building trust, leading through change. All of these topics will provide tools, when used effectively, will help build your skills as a leader.

What you will learn:

Understand the impacts of leadership styles.

Use effective leadership styles to build trust and inspire others.

Demonstrate self-control, adaptability, empathy, and positive communication skills.

Incorporate new time management practices; prioritizing tasks, extend planning horizon, and maintain momentum.

Conduct phases of performance management including setting expectations, assessing performance and providing ongoing coaching and feedback.

Recognize signs of engagement, disengagement and select strategies for increasing employee engagement.

Assess and adapt to varying communication styles.

Understand the use of empowering questions and strategic communication.

Skills for Managing Customer Service

Skills for Managing Customer Service Performance equips you with the necessary tools to foster a positive environment and oversee your team's continuous performance.

What you will learn:

Maintain a healthy environment to maximize investment in employees by being proactive.

Communicate expectations to employees and hold them accountable.

Use methods to diagnose the root cause of poor performance.

Implement conflict resolution strategies to address performance issues.

Communicate with purpose to maintain a positive and productive work environment .

Complete necessary documentation from verbal warning to termination.

Define the legal aspects of termination.

Project Management

Project Management is the use of specific knowledge, skills, tools and techniques to deliver something of value to people. The development of software for an improved business process, the construction of a building, the relief effort after a natural disaster, the expansion of sales into a new geographic market—these are all examples of projects.

Every project begins with an idea – a vision of what the final product should look like. You want your project to do something, or else you would not be planning it.

What you will learn:

What is project management.

5 stages of the planning process.

Tips for a new project manager.

Strategies to increase effectiveness in your team.

Learning how to complete sample templates.

Organizing and executing team meetings.

Roles and responsibilities of team members.

Methodologies to a successful project.

Solutions for common challenges managing projects.

Evaluation and closing of projects.

HR Development

Learn the fundamental components of Human Resource including staffing, recruitment, selection, compensation, training and development with HR expert, Janice Goldsborough.

In this 3 part series, examine current issues, industry trends and labour relations.

This program is designed to help leaders provide more effective HR management.

What you will learn:

Legal Requirements

Recruitment & Selection

Training & Development

Managing Diversity & Conflict Resolution

Managing Performance & Employee Relations

Working in Unionized Environment

Customer Relationship Management

Experience a comprehensive examination of customer retention and value while exploring the importance of technology and relationship building strategies. With this course, you will master CRM principles as a leader within your organization.

What you will learn:

Identify the dynamics and economics of customer acquisition, retention, value and access.

Understand how to evaluate the effectiveness of service delivery and its impact on customers.

Develop relationship building techniques.

Demonstrate an understanding of how to execute a strategy that aligns human resources, business processes, and technology to assure a positive customer experience

For further information about this course and its next delivery date, contact mbcustomercontact@gmail.com

To obtain more details about any of the courses mentioned above, including their upcoming delivery dates and fee structure, please reach out to mbcustomercontact@gmail.com.

We’re Good with Numbers

Years of Experience

2500+

Individuals Trained Each Year

Qualified Experts

About

ABOUT

THINK was established to meet the growing demands of our customers. Over twenty years ago, we began delivering quality training for the Customer Contact Centre Industry. Our reputation for developing engaging and effective training is recognized by a variety of industries and the demand for our services continues to grow. We believe all organizations benefit from investing in continuing professional and personal development opportunities.

Our professional development programs empower you to:

Develop and enhance leadership skills
Develop and enhance strong interpersonal skills
Develop and enhance skills in customer service

Think Leadership Coaching not only achieves the business results you need right now but also fuels personal growth that guarantees future success!

Discover how Think can -

Drive business outcomes for your organization.
Empower your organization to unlock its full potential by fostering a culture of creativity, collaboration, and analysis.
Enhance decision-making processes, streamline operations, and ultimately achieve business success.
Encourage your team to engage in problem-solving approaches that not only address immediate challenges but also anticipate future trends and opportunities.
Equip employees with the tools they need to innovate and excel in their respective roles.

By leveraging the principles of Think, your organization can not only drive immediate results but also cultivate a resilient and agile workforce prepared to tackle the challenges of tomorrow.

Let us help you and your team - connect with knowledge.